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Shipping Policy

Last updated: 10/12/25

Thank you for shopping with PcNest. This Shipping Policy explains how we handle deliveries for all gaming PCs and related products purchased from our online store.

1. Shipping Area

We currently only ship to Mainland UK.
This includes England, Scotland, and Wales.

❌ We do NOT ship to:

  • Northern Ireland

  • Channel Islands

  • Isle of Man

  • Isle of Wight

  • Scottish Highlands & Islands (unless otherwise stated)

  • Any international destinations

If an order is placed from an unsupported location, it will be cancelled and refunded.

2. Processing & Build Time

All gaming PCs are custom-built and tested before dispatch.

⏳ Typical build and processing time:

3–7 working days

During busy periods, processing may take longer. We will notify you if any delays occur.

3. Shipping Methods & Couriers

We use reputable UK couriers such as:

  • DPD

  • UPS

  • Royal Mail Tracked (for smaller items)

📦 PCs are shipped using:

  • Tracked delivery

  • Insured service

  • Signature on delivery required

This ensures your system arrives safely and securely.

4. Shipping Costs

Shipping costs are calculated at checkout based on weight and location.
Some promotions may offer free shipping on selected items.

5. Delivery Estimates

Once your PC leaves our workshop, typical delivery times are:

  • 1–3 working days within Mainland UK

Delivery times may vary due to courier delays, weather, or seasonal demand.

We are not responsible for courier delays once the package is in transit, but we will always help resolve issues where possible.

6. Order Tracking

Once your order is dispatched, you will receive:

  • A confirmation email

  • A tracking link

  • Estimated delivery date

You can track your parcel in real time through the courier’s website.

7. Delivery Requirements

A responsible adult must be available to:

  • Receive the parcel

  • Sign for delivery

  • Inspect the package for visible damage

This helps ensure your gaming PC arrives safely.

8. Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your package is damaged:

You must report it within 48 hours by emailing us at [your email] with:

  • Order number

  • Photos of the damage

  • Photos of packaging (inside and outside)

We will work directly with the courier to resolve the issue.

Missing items must also be reported within 48 hours of delivery.

9. Failed Delivery Attempts

If you miss a delivery:

  • The courier may attempt redelivery

  • Your parcel may be taken to a local pickup shop

  • If unclaimed, it may be returned to us

If the parcel is returned due to the customer not accepting delivery or providing an incorrect address, additional shipping charges may apply.

10. Returns Related to Shipping

Return shipping for non-faulty items is the responsibility of the customer unless otherwise agreed.

11. Contact Information

For any shipping-related questions, contact us at:

📧 Pcnest2025@gmail.com

We’re here to help.

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