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Refund Policy

Last Updated: 10/12/2025

Thank you for shopping with PcNest. We want you to be fully satisfied with your purchase. If you are not completely happy, we’re here to help.

1. Eligibility for Refunds

You may request a refund within 30 days of your purchase if any of the following apply:

  • The product is defective, damaged, or not as described (when reported per terms in DOA policy).

  • You accidentally made a duplicate or incorrect purchase.

To be eligible for a refund on physical items:

  • Items must be unused and in the same condition you received them.

  • Items must be in the original packaging (unopened/sealed)

  • Proof of purchase (receipt, order number) is required.

2. Non-Refundable Items

Certain items and services are not eligible for refunds, including:

  • Digital downloads once accessed or delivered

  • Gift cards

  • Clearance or final-sale items

  • Services already rendered

  • Subscription periods that have already begun

3. Refund Process

To request a refund, please contact us at Pcnest2025@gmail.com with:

  • Your name

  • Order number

  • Reason for the refund request

  • Any supporting photos (for damaged or defective items)

Once your request is received, we will notify you within 5 business days regarding approval or denial.

Approved refunds will be processed to your original payment method within 3-5 Business days . Processing times may vary depending on your bank or payment provider.

4. Exchanges

We replace items only if they are defective, damaged, or the wrong item.
If you need an exchange, contact us at PcNest2025@gmail.com

5. Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (damaged, defective, wrong item).

  • Shipping fees are non-refundable.

Warranty Coverage

Most components come with a manufacturer’s warranty (typically 1–3 years).
For prebuilt or custom gaming PCs, [Your Store Name] provides an additional [X-month/year] workmanship warranty covering assembly-related issues.

Warranties do not cover:

  • Damage from overclocking, liquid damage, power surges, or user modifications

  • Software issues, viruses, or operating system corruption

  • Cosmetic wear or accidental damage

Custom Gaming PCs

Custom PC orders are built to your specifications, so:

  • Refunds are not guaranteed once the build process has begun

  • A restocking fee (10–20%) may apply for canceled or returned custom builds

  • Repairs or part replacements will be offered if the issue is hardware-related

Non-Refundable Items

The following items are not eligible for refund or return unless defective on arrival (DOA):

  • Opened CPUs, GPUs, RAM, motherboards, and other internal components

  • Custom-built gaming PCs (partial refunds or repairs may be offered instead)

  • Software, digital game codes, or licenses

  • Used or damaged items caused by customer misuse, overclocking, modification, or improper installation

  • Clearance or final-sale items

Dead on Arrival (DOA) Policy

If your PC or component arrives not functioning:

  • You must report DOA issues within 7 days of delivery

  • We will provide a replacement, repair, or refund depending on product availability

  • Photo or video proof may be required to process the claim

6. Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.
For services, cancellations must be requested before work begins.

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